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Emergency Command Center 

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The CAL FIRE/Riverside County Fire Department’s Emergency Command Center (ECC) is located at the Truman Holland Administrative Headquarters in the City of Perris. It is one of the largest regional fire service organizations in California and is dedicated to Integrated, Cooperative, Regional Fire Protection and Emergency Services.
The Perris ECC is part of CAL FIRE’s three-level command and control structure (Department, State, and Region) utilized for the day-to-day operations of the department and for dealing with emergency incidents. The purpose of the ECC is to receive reports of emergencies from a variety of sources 99-1-1 calls, alarm company activations, etc.), assign resources based on pre-planned response criteria, coordinate interagency incident activities, support the incident as needed, provide internal/external information, and document the activity.

The Perris ECC is a secondary Public Safety Answering Point (PSAP) that is staffed 24 hours a day, 7 days a week, 365 days a year, and utilizes an overlapping shift system. This concept allows for Fire Communication Dispatchers (FCD), a Senior FCD, and a Fire Captain to be on-duty during daily high activity periods. All Fire Communication Dispatchers are certified through the International Academy of Emergency Dispatch as Emergency Medical Dispatchers and Emergency Fire Dispatchers. This discipline allows calls to be prioritized to better serve the community.

Command and Control

Riverside County is the fourth largest county in California spanning over 7,303 miles with an estimated 2.36 million residents. The Perris ECC is also a full-service regional command and control center, providing dispatch services to all unincorporated county areas, 21 Contract Cities, and one Community Service District for a total of 92 fire stations. In addition, the Perris ECC dispatches under contract for the Idyllwild Fire Protection District and three Tribal Fire Departments.  In 2016, the Perris ECC received 457,739 calls, including non-emergent business calls. Of those calls 159,896 incidents were processed in the Perris ECC. An average of 438 incidents per day.

A great advantage for the county and all of the contract cities is that they are part of CAL FIRE/Riverside County Fire Department’s cooperative fire protection philosophy and are dispatched and coordinated as a single fire department. It is automatic-aid at its best, providing effective and cost efficient customer service.